Frequently asked questions
In our Essentials plan, you get five hours of automated testing for free, every month, forever. The only thing that counts towards your five monthly hours is how long it takes each of your tests to run. So if you run an automated test that takes two minutes to complete, two minutes are deducted from that month’s five, free hours.
How long your tests will take to run will depend on their length and complexity, but on average, automated tests complete in 3.5 minutes.
Everything else on the platform — the number of test cases you can create, the time you spend creating and maintaining tests, the number of virtual machines used to run your tests, the time you spend reviewing and tagging results — is unlimited. We don’t charge for any of it.
There are no hidden costs, because the plan includes everything you need to automate your testing: the no-code visual editor, virtual machines to run your tests on, and Rainforest’s automation service.
Once you’ve used your first five, free hours of automated testing in any given monthlong period, we charge at a rate of $5 per hour for any subsequent test runs until you get five more free hours at the beginning of the your next month.
The Pay As You Go plan includes a flat, monthly charge of $200 to cover the cost of managing our worldwide crowd of QA specialists. That includes maintaining the automated systems that ensure our testers provide trustworthy, reliable test results.
Otherwise, whether you’re using our automation service or crowd of QA specialists, we charge you based on how long it takes each of your tests to run. Running tests with the automation service costs $5 per hour, and running tests against the crowd costs $50 per hour.
How long your tests will take to run will depend on their length and complexity, but on average, automated tests complete in 3.5 minutes and crowd tests complete in 17 minutes.
For confidence in results, any test run against our crowd of human testers is executed by at least two different QA specialists. When testers disagree or we sense ambiguity, we may assign additional testers to the test to get higher confidence before we return results to you. Regardless of how many testers it takes to get a trustworthy result, you’ll only be charged for the time of one of the testers.
Everything else on the platform — the number of test cases you can create, the time you spend creating and maintaining tests, the number of virtual machines used to run your tests, the time you spend reviewing and tagging results — is unlimited. We don’t charge for any of it.
Rainforest's worldwide community of QA specialists can be used for the following tasks:
As part of the Pay As You Go plan, these testers can run your tests scripts manually, pointing out any inconsistencies or issues that automated tests wouldn't catch.
As part of the Enterprise plan, testers can create and maintain test suites ("Test Writing Service") and can conduct unscripted exploratory testing of your app to uncover bugs and other issues.
We run the tests in every test suite in parallel, whether the tests are executed by our automation service or by our worldwide crowd of QA specialists. So if you kick off a run of 500 tests, we'll start them all at once. (We have thousands of QA specialists who are available on-demand, 24x7.)
That's how we can deliver test results from automation in 3.5 mins, on average, and from our crowd of testers in 17 minutes, on average.
Unlike other "no code" test automation solutions, Rainforest is not a front-end to Selenium. We've created our own, proprietary automation framework that's truly no-code for both test creation and editing. You'll never need a software engineer to write or maintain tests in Rainforest.
The Essentials plan includes the latest versions of desktop operating systems and browsers:
- Operating systems: Windows 10, MacOS 10
- Browsers: Chrome (Win), Firefox (Win), Edge (Win), Internet Explorer (Win), Safari (Mac)”
The Pay As You Go and Enterprise plans include the latest and previous versions of operating systems and browsers on mobile and desktop (see details):
- Operating systems: Windows, MacOS, iOS for iPhone and iPad, Android Phone & Tablet
- Browsers: Chrome (Win, Mac, Android), Firefox (Win, Mac), Edge (Win), Internet Explorer (Win), Safari (Mac, iOS)
We support both native application and mobile web testing with our Tester Community. (We don't currently support automated testing on mobile.)
Our infrastructure includes the most common platforms, browsers, and screen sizes. A full up-to-date list can be found in our documentation.
Yes! Rainforest was built from Day 1 to work within continuous integration and continuous delivery workflows. To that end, Rainforest has a first-class API, CLI tooling, and a CircleCI Orb.
Technical support is always easily accessible from within Rainforest and over email. In addition we have comprehensive documentation, and have found that most problems can be solved by searching here. If you are looking for a dedicated point of contact at Rainforest, a Customer Success Manager who is accountable for your success on the platform, reach out to us about an Enterprise partnership.
Everything on the Rainforest platform is available via self-service, on-demand. Your team can do anything in Rainforest without speaking to someone like an account manager. (Beware competitors who claim to do "crowdsourced QA" but force you to speak to someone to initiate test runs.)
But we're here to help if you need it! Support is available for Essentials and Pay As You customers via email and chat, and Enterprise customers get help with everything from implementation to strategy from one of the QA experts on our team.
We have native integrations with Jira and Pivotal Tracker, and customers have used our API to build their own custom integrations with many different bug trackers and test case management platforms.
Indeed we do! Here is our help center.
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