Frequently asked questions
In our Essentials plan, you get five hours of automated testing for free, every month, forever. The only thing that counts towards your five monthly hours is the time you spend running tests on our automation service. Everything else — the number of test cases you can create, the time you spend creating and maintaining tests, the time you spend reviewing and tagging results — is unlimited. There are no hidden costs, because the plan includes everything you need to automate your testing: the no-code visual editor, virtual machines to run your tests on, and Rainforest’s automation service.
Rainforest's Tester Community can be used for the following task types: manual test execution; creating and maintaining test suites (through our Test Writing services); exploratory testing (through our Exploratory Testing feature). All of these are charged at an hourly rate.
No, we cover this cost for you, regardless of how many testers it takes to get a trustworthy result. Rainforest sends at least two testers to execute each test. We automatically vary the number of testers to ensure high quality. When testers disagree or we sense ambiguity, we may assign additional testers to the test in order to get higher signal before we return results to you.
We run every test in parallel. Unlike traditional outsourcing, you have access to our entire global crowd. When you kick off a run of 500 tests, we will start them all at once. While the speed is constrained by the total number of testers working online at that particular moment, we do a lot of logistical management work to keep customers' runs to around 30 minutes.
All plans come with access to the latest versions of all major browsers. Some plans provide access to additional platforms.
Nothing. Zip. Nada. Nought. All VMs within your plan are accessible without limit. Why? Because you don't want your team worrying about how many minutes of VM time they're using.
We support both native application and mobile web testing. Our Virtual Machine infrastructure includes the most common platforms, browsers and screen sizes. A full up-to-date list can be found in our documentation.
Technical support is always easily accessible from within Rainforest and over email. In addition we have comprehensive documentation, and have found that most problems can be solved by searching here. If you are looking for a dedicated point of contact at Rainforest, a Customer Success Manager who is accountable for your success on the platform, reach out to us about an Enterprise partnership.
Rainforest is a quality platform, in the same way that AWS is an infrastructure platform. Everything is on-demand, and your team can do everything in Rainforest without speaking to someone. No account managers to go through, no scheduling of test runs, no "quick calls" to get simple stuff done. Beware competitors who claim to do "crowdsourced QA" but force you to speak to someone to initiate test runs.
Indeed we do! Here is our help center.
Rainforest Automation is no-code automated testing. Anyone on your team can write a test in the Rainforest QA platform, and then run that test against machines or humans.
Probably. We spend a lot of energy designing Rainforest to flexibly fit into modern development workflows. This means speed, modularity, and everything accessible and editable directly through our API. Many customers hook us into their production deploys, so that Rainforest tests are run as a blocking step in their release.