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Defining Quality Metrics

Measurement is the key to improvement, but many teams aren’t measuring their quality processes. 
Including metrics as part of your larger QA strategy equips teams to take a longer view of the QA practices and become more proactive in their approach to testing. The right QA metrics ensure that your team will be able to measure, communicate and iterate on quality initiatives.

What metrics should you be measuring?

Gathering insights that will help you understand how your QA process is performing is essential for continued success. But knowing what to measure can be a hurdle in itself. Pinpointing the metrics that map to your business goals and help you understand where your QA process is performing and where it needs improvement will give your team more confidence in their quality initiatives.

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How to make data-driven decisions around quality?

Some changes to QA process are easy to spot, but more often than not, knowing how to make an impact on the effectiveness of your quality initiatives can be hard to determine. By implementing the right QA metrics, you’ll gain insight into data trends that can help create a better QA process over time.

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  • To Automate or Not to Automate? In this session, Rainforest Head of Data Science Maciej Gryka discusses how teams can take a more data-driven approach to determining when to automate test cases, including a short-list of the most breakage-prone types of test cases.

How do you communicate QA success?

When your team has worked hard to improve the QA process and the quality of your product, you’ll want to celebrate their wins. But 35% of testing leaders claim that lack of communication between key users, testers and managers is a significant challenge for their organizations. Building better channels for communicating where a QA process is making gains and where it needs more resources will create greater long-term success.

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  • 90 Days to Better QA: Quality metrics should be integrated into your overall QA strategy from the start. In our guide on improving QA processes in the next 90 days, QA and dev leaders provide insight into why it’s important to set QA expectations from the start, and how to use those metrics as leverage for your team.
  • Why QA Belongs in Your Dev Team’s Slack Channels: Since communication can be a challenge, bringing QA updates to where your stakeholders live can be an effective way to keep everyone in the loop in a low-friction way. This article dives into the reasons why integrating QA process updates into your Slack, Hipchat or other real-time chat platforms can help you build greater QA awareness.

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