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Recognized leader in customer success will support company’s accelerated growth

SAN FRANCISCO–(BUSINESS WIRE)–Rainforest QA, the leader in on-demand quality assurance (QA) solutions, today announced the appointment of Allison Pickens to its board of directors. Pickens, who currently serves as COO at SaaS customer success company Gainsight, brings her years of experience helping companies develop industry-leading customer initiatives and success programs, and will support Rainforest through its next stage of growth.

“The strides Allison has made through building up Gainsight’s sales and customer success organizations through the years makes her a perfect fit for Rainforest as we continue putting the satisfaction of our customers first,” said Fred Stevens-Smith, co-founder and CEO of Rainforest. “In the last three years, we’ve grown 3,000 percent and signed on more than 130 customers. We don’t plan to slow down anytime soon, and customer retention is one crucial aspect to continue on this path. We look forward to Alison’s contributions.”

Pickens’ appointment follows a year of momentum for Rainforest, as the company scales to meet the demands of today’s software delivery. In 2018, Rainforest raised $25 million in Series B funding, bringing the company’s total raised funding to $41.2 million. Concurrently, the company expanded its core executive bench with appointments across IT, sales and marketing.

“Rainforest is poised for big things,” said Pickens. “Nearly every company today is a software company, and Rainforest’s milestones prove its value in a market where companies need to rapidly to release new products and features without flaws.”

With her passion for helping SaaS companies during instrumental stages of growth, Pickens also currently serves on the board of eCompliance and is a growth operating partner at Bessemer Venture Partners. Pickens has been a primary builder at Gainsight for the past five years, while also serving as chief customer officer to support customer efforts on teams across departments.

Pickens started her career in management consulting for Fortune 500 companies while working at BCG, and later worked in private equity investing at Bain Capital. Pickens earned a BA from Yale University and an MBA from Stanford University.


About Rainforest

Rainforest is changing the way QA is done in an era of continuous delivery. Our on-demand QA solution improves the customer experience by enabling development teams to discover significantly more problems before code hits production. Hundreds of companies including Adobe, Oracle, and Solarwinds use Rainforest to automate their QA testing process and easily integrate it with their development workflow via a simple API. Headquartered in San Francisco, Rainforest is a 2012 Y Combinator graduate funded by Bessemer Venture Partners and SVB Capital among others. For more information, visit https://www.rainforestqa.com.


Danny Pham, Bateman Group