Functional testing services can increase test coverage and reduce the burden of test creation and maintenance on developers, allowing them to focus on coding new features and updates.<\/p>\n\n\n\n
However, during calls with prospects, we often hear about challenges with previous service providers. Namely, testing services that blocked releases, overlooked clear user interface (UI) bugs, and introduced new issues<\/strong>, such as poor communication due to language barriers and time zone differences.<\/p>\n\n\n\n To mitigate these issues, we recommend evaluating testing services based on the following factors:<\/p>\n\n\n\n Do they test the application\u2019s code or visual layer? <\/strong>Most testing services focus only on an application’s code, which can cause them to miss UI bugs. We recommend choosing a service that prioritizes UI testing to ensure a seamless end-user experience.<\/p><\/li>\n\n\n\n Do outsourced testers speak fluent English and work in your time zone? <\/strong>Many functional testing services employ testers outside U.S. time zones who may not speak fluent English, leading to communication breakdowns and delays. Opt for a provider with testers fluent in English and aligned with U.S. time zones.<\/p><\/li>\n\n\n\n Are outsourced testers dedicated to your account? <\/strong>Many testing services swap out testers regularly, requiring engineering leaders to constantly get new testers up to speed. Partner with a service that assigns dedicated testers so you don\u2019t have to re-explain things.<\/p><\/li>\n\n\n\n Can non-technical individuals create and review tests?<\/strong> Code-based testing limits visibility for non-technical product managers, founders, or stakeholders. Choose a service that provides codeless tests so anyone in the company can understand them.<\/p><\/li>\n\n\n\n Do they offer both manual and automated functional testing? <\/strong>Some instances require manual testing, while others benefit from automated testing. A reliable testing provider should offer both options.<\/p><\/li>\n<\/ul>\n\n\n\n In this guide, we cover the five best functional testing service providers. <\/strong>We begin with Rainforest QA, detailing our functional testing processes, methodologies, and approach to the factors above.<\/p>\n\n\n\n\n